How To Become A Help Desk Engineer In 2023: Step by Step Guide

It’s a great time to begin earning the education you need to compete for jobs on this quickly growing career path. Additionally, help desk engineers serve as the primary line of defense against cybersecurity threats, requiring quick-thinking to safeguard organizational assets. The fast-paced and important nature of this position guarantees that no two days will be identical, offering a stimulating and engaging career for those who excel in problem-solving and technology. You will learn if you pay attention to what goes on around you and ask plenty of questions. This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand. This is exactly what I did 20 years ago, and it helped me get to the next step.

• That cross pollination of sorts can be a ladder for you as you look to move forward in your career.
• “Being in a help desk [role] is a good way to view what other, more intense positions do within the IT field.” It also gives you a chance to either choose to delve further or make a career move elsewhere, Lewis adds.
• If you find something that does, grab ahold of it and learn all you can.
• Help desk technicians belong to the occupational field of computer support specialists.
• Because of this, it’s critical that help desk technicians possess specific qualities.

Being a hands-off parent doesn’t mean disconnecting from your child’s life, or failing to set responsibilities or rules. For Nan, it means allowing his son to explore his passions freely, he says. Nan, who also works at Google — as a software engineering manager — says he never had to force Stanley to practice coding, or push him to do well in school. Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies… By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided.

How do help desk engineers rate their job?

Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. On average, desktop support specialists reach similar levels of education than help desk engineers.

• You might start to pick up some data center experience with virtualization technologies and various storage technologies.
• What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either.
• The most common way for new staff to be hired worldwide is through online job postings [3].
• We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students 6 years after graduation to uncover which were the easiest schools to get into for help desk engineers.
• A systems administrator is not going to be answering the phone as much as a help desk tech will be.
• We also offer free resources to allow you to practice or pursue any of your ideas in the virtual workspace.

When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Being willing to learn is one of the most critical qualities of an exceptional help desk technician. A willingness to learn takes help desk engineer humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners. To be a successful help desk technician, you must have business awareness.

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I firmly believe you could be a Senior Systems Engineer up until you are ready to retire and be completely happy. You have to have a complete understanding of every aspect of a company’s infrastructure (networking, storage, virtualization, OS, security) to architect or design a solution that suits their needs. This is not an easy process but you can get there with years of experience and lots of knowledge.

“I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says. Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience. Another quality every help desk technician should possess is the ability to pay attention to detail.

Other Help Desk Skills You Should Learn

While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Consider enhancing your resume and learning from an industry leader in technology with the Google IT Support Professional Certificate.

• If you’ve worked as a help desk representative for a significant amount of time, you may have aspirations to expand your skill set and learn more about what’s possible in the technology space.
• In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging.
• They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays.
• There are several factors to consider aside from the environment when you begin browsing entry-level help desk jobs.
• Despite not knowing every question you’ll be asked, practicing for your interview can increase your confidence.
• To be a successful help desk technician, you must have business awareness.